Location:
Anchorage, AK
Employment Type:
Full-Time
Salary:
Competitive
Job Description
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Assists the General Manager in overseeing every aspect of restaurant operations.
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Ensures excellent guest service that meets or exceeds expectations, in a timely and consistent manner.
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Ensures that existing policies are enforced consistently and fairly, and in accordance with Silver Gulch Management Conduct policies.
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Direct supervision of cashiers, package store clerks, bartenders and servers to provide highest levels of customer service while maintaining control of labor cost.
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Close supervision of alcohol service to assure compliance with Title 4 and TAPS guidelines.
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Will assist General Manager with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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Responsible for a portion of financial (daily cash-handling, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
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Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality, service timing and cleanliness.
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Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
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Monitor daily activities to ensure quality food and cleanliness standards.
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Promoting suggestive selling techniques.
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Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
Requirements
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Bachelor's Degree or equivalent combination of education and experience
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Minimum of 3 years of experience as supervisor in casual/Quick-Service dining
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Experience with bar/alcohol service, including a high level of product knowledge of liquor, beer and wines.
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Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
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Demonstrated leadership skills, including coaching, directing, and motivating a team
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Some exposure to P&L and sales building highly desirable
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Must be able to pass TSA security background check for Airport Badging process as a condition of employment.
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Must have excellent verbal and written English skills
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Working knowledge of MS Office products, and familiarity with use of computers and POS systems
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Must have good conflict-resolution skills
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Must have reliable transportation and a valid Alaska driver's license