Silver Gulch Brewing & Bottling, Inc.

Job 121676 - Front-of-House Supervisor
Fairbanks, AK

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Job Details

Location: Fairbanks, AK
Employment Type: Part-Time
Salary: Competitive

Job Description

  • Assists the General Manager in overseeing every aspect of restaurant operations.
  • Ensures excellent guest service that meets or exceeds expectations, in a timely and consistent manner.
  • Ensures that existing policies are enforced consistently and fairly, and in accordance with Silver Gulch Management Conduct policies.
  • Direct supervision of cashiers, package store clerks, bartenders and servers to provide highest levels of customer service while maintaining control of labor cost.
  • Close supervision of alcohol service to assure compliance with Title 4 and TAPS guidelines.
  • Will assist General Manager with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Responsible for a portion of financial (daily cash-handling, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
  • Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality, service timing and cleanliness.
  • Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
  • Monitor daily activities to ensure quality food and cleanliness standards.
  • Promoting suggestive selling techniques.
  • Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.

Requirements

 
  • Minimum of 3 years of experience as supervisor in casual/Quick-Service dining
  • Experience with bar/alcohol service, including a high level of product knowledge of liquor, beer and wines.
  • Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
  • Demonstrated leadership skills, including coaching, directing, and motivating a team
  • Some exposure to P&L and sales building highly desirable
  • Must have excellent verbal and written English skills
  • Working knowledge of MS Office products, and familiarity with use of computers and POS systems
  • Must have good conflict-resolution skills
  • Must have reliable transportation and a valid Alaska driver's license

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